Category howto guides

Access Windows Network Shares from a Mac

I had a lady drop by my office the other day wanting to connect to our file shares from our Mac. My exposure to Macs are pretty limited, mainly because I think they’re and expensive, over simplified facebook viewer (but they’re not all bad), so I quickly Binged “mac osx windows shares” (that’s right, I didn’t […]

How To Log a Good Incident Helpdesk Ticket

This post is more of a medicinal rant than anything, but could be edited to be less offensive and actually be useful information for a user. Just for the record I don’t have a personal vendetta against people logging awful tickets, I just think that some people need to be less lazy and have some common […]