Tag Archives: rant

Patch Panel Nightmare

Along with incorrectly labelled data outlets and inaccurate (and hard to read) documentation, this rack can often turn a two minute job of patching a phone to a different port into a 30-60 minute job. We’re in the process or auditing and cleaning up the mess. I wish a slow and painful death on the people […]

How To Log a Good Incident Helpdesk Ticket

This post is more of a medicinal rant than anything, but could be edited to be less offensive and actually be useful information for a user. Just for the record I don’t have a personal vendetta against people logging awful tickets, I just think that some people need to be less lazy and have some common […]